Social Media House Rules


Erewash Borough Council’s uses Facebook, Twitter, Instagram and YouTube as part of its online communications. To make sure our online platforms are a safe place for everyone there are a number of guidelines to help you.
It is important to realise that any comments published are public and can be seen by everybody. This means that you are legally responsible for any content you post or share on the council’s pages. You should always check what you are about to publish before posting a comment.

Coronavirus

The council aims to keep its residents up-to-date with the latest Government guidance surrounding Covid-19. However if we feel that a comment on a post is incorrect, contains misinformation or is against accepted public health guidance, the council will remove the post.
The council will also remove posts which incite people to break the law, including new laws around COVID-19, for example encouraging people not to wear face coverings or break other restrictions around gatherings.
If you are trying to detract from the message or post fake news, we may delete your post. Where we can, we will message people when we are taking a post down with the reason for its removal.

Comments

The council welcomes genuine enquiries and comments related to council services, however comments that are likely to disrupt, provoke, attack or offend others will be removed.
If you wish to make a complaint about the council please use our customer feedback form.

Reporting abuse

If you’re offended by a user’s post please report it directly to the social media network. Find out how to report content on Facebook or how to report abuse on Twitter.

Our responses

Our working hours are 9am to 5pm Monday to Friday. We’ll deal with enquiries on social media sent outside these times as soon as possible when working hours resume.

Terms of use

It's important to us that you comply with the terms of use of the social media networks. You can read Facebook's terms of use and Twitter's Terms of service.