You can contact us in a number of different ways, by email, by telephone, social media or by visiting our service centres at Ilkeston or Long Eaton. You can also contact us by completing a general enquiries online form.


Please note that if you are calling to report a missed bin the crew may return so you may wish to call after 2pm.  You can also let us know about a missed bin by using the online form.

If you want to tell the Council Tax department about a change of address create or log on to your My Erewash account and complete the on-line form.

Normal Opening Times

Town Hall and Contact centre opening hours:

  • Monday to Thursday 8:30am to 5:00pm

  • Friday 8:30am to 4:30pm.

If you would like to telephone our contact centre you may do so on 0115 907 2244. Please note that your calls may be recorded for training and monitoring purposes.

Face to Face Revenues/Benefits Enquiries opening hours

  • 8.30am to 4.30pm Monday to Thursday*
  • 8.30am to 4.00pm on Friday*.

*Please note that between 8:30am and 10am an appointments system is in operation and the drop in service starts at 10am. Appointments can be made by telephoning us on 0115 907 2244 or by calling in at either Ilkeston or Long Eaton Town Hall.

Town Hall Addresses:

Write or pop in and see usIlkeston Town Hall

Town Hall
Wharncliffe Road
DE7 5RP.

Town Hall Location Map

Long Eaton Town Hall

Town Hall
Derby Road
Long Eaton
NG10 1HU.

Town Hall Location Map

You can visit us at the above offices between 8.30am and 5pm Monday to Thursday or between 8.30am and 4.30pm on Fridays.  Please note: all mail/correspondence should be sent to the Ilkeston Town Hall Address.

Other Services

For enquiries relating to street lighting, education, road maintenance, and libraries, please contact Derbyshire County Council

Pride-line: 0115 850 8383 (24 hours confidential hot-line)

Our PRIDE in Erewash Campaign has a confidential 24-hour hotline which gives residents the power to tackle environmental crime in their local area.

Erewash Borough Council

Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
0115 907 2244
DC Employer