We are legally responsible for the sweeping of streets and removal of litter from public spaces.
If the visual appearance of an area should deteriorate to an unacceptable level between cleans, it will be cleaned up within a certain time, as laid down in a Litter Code of Practice under the Environmental Protection Act 1990.
For more detailed information about the Litter Laws and related legislation, please visit the Keep Britain Tidy website.
If you feel your road is not swept satisfactorily, if you want to report anyone dropping litter or you have any other comments or questions, please contact us using the details below or the fill out the online form by clicking on the link at the bottom of this page.
Litter ranges in size from a single sweet wrapper, to a bag full of rubbish. Under the Clean Neighbourhoods and Environment Act 2005 chewing gum and cigarettes butts now are classed as litter.
The Environmental Protection Act of 1990 states that if a person drops, throws, deposits, or leaves anything that causes defacement in a public place; they are committing a littering offence.
So always use a litter bin or take it home.
For the purpose of street cleansing regimes the borough is split in to zones:
- Zone 1 - these are busy shopping areas such as the Town Centre
- Zone 2 - these are high density residential areas
- Zone 3 - these are low density residential areas
- Zone 4 - all other areas
Each zone has a different response time.
Cleanliness standards fall into four categories or grades:
- Grade A - streets or areas that are free of litter and refuse
- Grade B - streets or areas that are free of litter apart from small items
- Grade C - streets or areas that have widespread distribution of litter and refuse, with minor accumulation
- Grade D - streets or areas that are heavily littered, with significant accumulations
We have a responsibility to maintain a grade A standard in zone 1 areas and grade B in the other zones.
If the cleanliness standard of any street or area falls below grade A, the street or area must be restored to grade A within a certain response time, depending on the zone and grade. As an example, if a street in zone 1 falls to grade D, restoration to grade A must be quicker than if it were in zone 4 and at grade C.
Information on other websites
You can contact us by:
Tel: 0115 907 2244
Pride-line : 0115 850 8383 (24 hours confidential hotline).
For out of hours emergencies please call 0115 907 2244.
Complete a web enquiry form.