Erewash Borough Council

Business Rates/Account Enquiries

National Non-Domestic Rates (NNDR)

National Non-Domestic Rates (NNDR), or Business Rates, are collected by local authorities and the income raised goes towards the cost of local services.   

Please use the links for further information.

My Erewash

We have introduced a online portal for self service. By registering for a My Erewash account you will be able to apply for help, support and advice regarding business rates. My Erewash can also be used to access a wide range of other services that the council provides, including applications for grants.

Click on the Register/Sign In button at the top of this page to set up or view your account. 

COVID-19 Additional Relief Fund (CARF)

Information on the awarding of relief to eligible Ratepayers is on the Business Rates Reductions page of our website.

Business Rates 2022

Business Rates are calculated based on the rateable value of your property. This is an estimate by the Valuation Office Agency (VOA) of what the annual rental would be for your property. A revaluation took place on 1 April 2017 and revised rateable values for 2017/18 onwards can be checked at

Financial and budgetary information is available on the Annual Council Tax Rates Page.

Rateable Value and Revaluation

Business Rates are calculated based on the rateable value of your property. This is an estimate by the Valuation Office Agency (VOA) of what the annual rental would be for your property. A revaluation took place on 1 April 2017 and revised rateable values for 2017/18 onwards can be checked at

Financial and budgetary informatioon is available on the Annual Council Tax Rates Page.

Schemes to help local businesses

Any business already in receipt of the Expanded Retail Discount will have this automatically replaced by Retail, Hospitality and Leisure Relief from 1st April 2022 – 31st March 2023. There will be a 50% discount for eligible sectors (up to a maximum of £110,000 per business).

Businesses must be trading, in rateable occupation and involved in the Retail, Hospitality or Leisure industries. New businesses meeting the same conditions can also qualify.

In addition to the £110,000 cash cap limit for the 2022/2023 financial year, no more than 325,000 Special Drawing Rights (approximately £343,000 of Small Amounts of Financial Assistance as of 09/12/2021) should have been received over the 2020/21, 2021/22 & 2022/23 financial years.

Previous Coronavirus Business Grants as well as Retail, Hospitality and Leisure Business Rates Relief for 2022/23 will be taken into account when checking eligibility but Expanded Retail Discount granted in 2020/21 or 2021/22 is not taken into account.

To continue receiving the discount (Opt In) log into your ‘My Erewash’ account to complete the form named "2022-23 Retail Hospitality and Leisure Relief Scheme - Cash Cap Declaration or Refusal" online form. If you do not have a ‘My Erewash’ account it is important that you create one by following the ‘My Account’ link and register for a Business account.

Ratepayers must notify the council if state aid/subsidy control limits are to be exceeded. To refuse the discount you must Opt Out – if this decision is made you cannot change your mind.

More details are available on the GOV.UK website

The Small Business Rate Relief (SBRR) Scheme

Premises with a rateable value below £12,000 can now receive 100% relief. If your rateable value is over £12,000 but below £15,000, a percentage reduction can be applied. Register/Sign In to set up a My Erewash account and to submit the ‘Business Rates – Small Business Rates Relief’ form.

Once criteria have been checked, SBRR will be applied to qualifying accounts. Your Business Rates liability will then be recalculated to reflect a reduced charge.

Should your claim as a new or existing applicant be unsuccessful, you will be notified of the reasons behind the council’s decision. Claimants should be familiar with SBRR criteria – it is a criminal offence to submit a fraudulent claim.

Business Rates - Let us know you've moved in/out form should be submitted should any additional premises be taken on or if existing premises are vacated and you need to cancel SBRR.

From 14 February 2014, if your business is in receipt of SBRR at a qualifying main property then you can take on an additional property at a later date. The original assessment will continue to benefit from SBRR, whilst full Business Rates will be charged on the secondary assessment. However after 12 months the relief will be lost on both properties if the secondary assessment has a rateable value of £2,900 or more.


The Standard and Small Business Rate multipliers are set by central Government each year. These have currently been frozen by the government in the 2022/23 financial year they continue to be 51.2p in the £ and 49.9p in the £ respectively.

Local Discretionary Relief

You may be able to get a reduction in certain situations, if it is in the public interest to do so. Partly Occupied Relief can also be granted where circumstances give rise to a ‘short term’ vacation prior to evidenced re-occupation. However, it has to be proven that it is in the interests of local taxpayers to grant a reduction.

Charitable Rate Relief

Charities and registered Community Amateur Sports Clubs (CASC) can apply for relief of up to 80% if a property is used for charitable purposes, or is a CASC. Please notify the council if either status applies to your organisation and we are unaware.

Rural Rate Relief

You could get rural rate relief if your business is in a rural area with a population below 3,000. If your business is the only shop, post office, public house or petrol station in the village, you may qualify. You get between 50% and 100% of your business rates. Rateable value restrictions apply. Discretionary relief can also be considered for other rural businesses or to ‘top up’ an existing award.

Empty Properties

Premises will receive a 3 month exemption from Business Rates from the date that they become empty. After this time, most businesses must pay full business rates.
Some properties can get extended empty property relief.
• Industrial premises (such as warehouses) are exempt for a further 3 months.
• Listed buildings – until they are re-occupied.
• Buildings with a rateable value under £2,900 – until they are re-occupied.
• Properties owned by charities – only if the property’s next use will be mostly for charitable purposes.
• Community amateur sports clubs, buildings – only if the next use will be mostly as a sports club.

Transitional Adjustment

At every revaluation, some ratepayers will see a significant increase or decrease to their annual charge when compared with the previous financial year.

To compensate, a transition scheme is in place which limits the amount that your liability will increase or decrease within the lifetime of a particular Rating List.

Transitional Relief/Surcharge is applied automatically and will be shown on your demand notice if you are affected. Details can be found at

Business Rates Instalments

These are normally calculated over a 10 month cycle from April to January. Regulations are now in place enabling instalments to be collected over 12 months. Please contact Erewash Borough Council as soon as possible, if you wish to have your instalment plan changed.

Direct Debit

Direct Debit is the most efficient and trouble free way to pay, giving added peace of mind by ensuring:
• Payments are always made on time.
• You have the choice of 3 payment dates of either the 1st, 15th or 25th of the month.
• Once set up all the work is done by the council.
• You are protected by the Direct Debit Guarantee in the unlikely event that a mistake is made on your account. Your own bank will immediately make good the error and deal with the council if necessary.

My Erewash has an online form available for completion.

Coronavirus (COVID-19) - Local Restrictions Support Grants

All information relating to Local Restrictions Support Grants for businessess can be found on our Covid Grants page

Business Rates - Let us know you've moved in/out

If you are either moving into or moving out of a property in our area, please complete the ‘Let us Know You’ve Moved In/Out form: 

Apply for a Refund

If you have received a demand notice that has a credit balance, please complete the Business Rates - Refund Request form

If you have any queries regarding your bill, have not yet received it or want to discuss a payment arrangement please contact the Revenues Section.

What is the Rateable Value of the property?

Apart from properties that are exempt from Business Rates, each non-domestic property has a rateable value which is set by the valuation officers of the Valuation Office Agency. (VOA), an agency of Her Majesty’s Revenue and Customs. They draw up and maintain a full list of all rateable values.

The rateable value of your property is shown on the front of your bill. This broadly represents the yearly rent the property could have been let for, on the open market, on a particular date. For the revaluation that came into effect on 1st April 2017, this date was set as 1st April 2015.

The VOA may alter the value if circumstances change. The ratepayer (and certain others who have an interest in the property) can also appeal against the value shown in the list if they believe it is wrong. Further information about the grounds on which appeals may be made and the process for doing so can be found on the VOA website or from your local valuation office.

You can contact the VOA at If you are unable to use the online service you can also contact the VOA on 03000 501 501.

Rating Advisers

Ratepayers do not have to be represented in discussions about their rateable value or their rates bill.

Appeals against rateable values can be made free of charge. However, ratepayers who do wish to be represented should be aware that members of the Royal Institution of Chartered Surveyors  and the Institute of Revenues Rating and Valuation  are qualified and are regulated by rules of professional conduct designed to protect the public from misconduct. Before you employ a rating adviser, you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. Take great care and, if necessary, seek further advice before entering into any contract.

Business Rates Reduction Scams Warning

Erewash Borough Council are warning local businesses to be aware of 'reduction' firms who are conning local businesses. In exchange for large fees, businesses are led to believe they will get their Business Rates reduced on appeal.

When the new rates are applied to business premises, we get complaints about rogue firms who deliberately target businesses whose rates have increased. They may charge fees of up to 45% commission to make an appeal against the revaluation.

Our advice to businesses is to say no to firms who cold call offering to initiate a rating appeal. Their contracts are often carefully worded and don't match up to a verbal promise the salesperson may make. Once you've signed a contract, you will normally have no automatic right to cancel.  Get advice from the local Valuation Office before you agree to anything. 
Our advice is for businesses to be very cautious of claims from companies that say they can secure big reductions in Business Rates. Ask for written confirmation of such claims and if the company refuses, stay well clear.

Always be suspicious if asked to pay large sums of money up front, especially for something that you can actually instigate yourself. 

Freedom Of Information - Business Rates Credits

Please note that Erewash Borough Council no longer publishes information about Business Rates accounts that currently have credit balances.

Information in respect of credit balances is considered exempt under section 31(1)(a) of the Freedom of Information Act 2000 (prevention or detection of crime). 

Following the decision of the Information Commission in respect of a request made to Wandsworth Council for credit balances, we believe that its disclosure could result in fraudulent refund claims being made and there are also additional costs that such fraud places on the public purse.

There is a public interest in ensuring the transparency and efficiency of Council business, however, there is considered to be very limited wider public interest.  Accordingly, the Council feels that the public interest in disclosing the information requested is outweighed by the public interest in preventing the risk of fraudulent claims being made.