Report a Repair for a Housing Association Home

The Council has transferred its housing to Emh Homes. Report a repair on its website Emh Homes or call 0300 123 6000 - If you call outside Emh Homes' regular opening hours, you will be directed to their out-of-hours' service.

When reporting a repair Emh Homes will need:

• Your name and address

• A contact telephone number

• Access details to enable the repair to be inspected or carried out

• A clear description of what is wrong

• Any special circumstances you have

• Please note that no inspection or work will be carried out if there is only a child in the property.

When will my repair be carried out?

You can refer to your Tenants' Handbook for more information about the repair priorities.

• Emergency repairs - within 24 hours. Repairs that need to be carried out to prevent danger or extensive damage to the property

• Routine repair - within one calendar month.

Which repairs am I responsible for?

In general as a tenant you are responsible for keeping the property clean, in  reasonable decorative order and for any repairs for which your landlord is not responsible. For a full list of these repairs please refer to your Tenants' Handbook.

Which repairs are EMH Homes responsible for?

The company is responsible for:

• The structure and the exterior of the building

• The fittings inside your home that your landlord has installed including:

  • sinks

  • baths

  • toilet

  • basin and associated pipework

  • boilers

  • radiators

  • electrical wiring

  • sockets

  • switches

  • internal joinery

  • internal walls

  • floors and ceilings

  • Shared entrances, halls, stairways, lifts, passageways and any other common parts to flats.