The council is reaching out to residents to help move forward with a wide number of options in how people can engage and carry out their business 24 hours every day of the week. There are a number of options available including opening an online personal account to report issues and using the website to make payments.

A large number of residents access council services online at any time of the day and this is much more convenient for people with busy lives. Your personal ‘My Erewash’ account will allow you to pay for services, report a missed bin, apply for a council tax discount, and inform the council of a change of address and much, much more. You can also check the progress of your service request at any time for peace of mind.

• Register for a “My Erewash” Account where you can personalise your “My Erewash” account to access up to date information about your Council Tax account or benefit claim.
• You can use the online payments facility, or the automated phone line to pay your Council Tax or any other bill. You can also pay your Council Tax at a Post Office or PayPoint retailer using the bar code on your Council Tax bill.

The number of residents using the council’s online services has seen a dramatic increase following the pandemic and will continue to help shape services going forward to meet our residents’ needs. This has also had an impact on the council’s receptions with a dramatic fall in people visiting and as a result new opening hours will be in place from week starting 3 July 2023.

Ilkeston Town Hall – open from 10am until 2pm on a Monday, Tuesday, Thursday and on a Friday. The reception will be closed at Ilkeston Town Hall on a Wednesday being the quietest day of the week.
Long Eaton Town Hall – open from 10am until 2pm on a Monday, Tuesday, Wednesday and on a Friday. The reception will be closed at Long Eaton Town Hall on a Thursday being the quietest day of the week.

By using your “My Erewash” account you can report issues, book services and check your Council Tax account at a time that suits you.

Use the automated phone line 0115 9072222 to make a payment or use the on-line payment service on our website.

Residents can also call the council on 0115 9072244 between 8.30am to 5pm Monday to Thursday, and 8.30am to 4.30pm on Friday.