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Covid-19 latest

You must now stay at home

Following the Prime Minister's announcement on 23rd March, people must now stay at home because we need to protect the NHS. This is how we will save lives.

Erewash Borough Council has closed its reception areas at Ilkeston and Long Eaton town halls until further notice to protect the public and staff. This means drop-in appointments are not currently available.  If you wish to make a payment you can do this on the website or by phone.  If you want to pay by direct debit call us on 0115 9072244 and we will help you do that, or complete the form on your My Erewash account.  Staff will be available for emergencies such as homelessness. Call 0115 9072244 and we will ask our Housing Options or benefits team to call you back.

Wherever possible please use your My Erewash account to stay in touch as we are currently experiencing a high number of calls.


We have two Council Offices and both are open to see the general public for Housing Benefit and Council Tax Support enquires. See below for further details.

Map Directions to Ilkeston and Long Eaton Town Hall

Site directions

More information and advice

If you require any information, or an application form please contact:

Housing Benefits
Erewash Borough Council
PO Box 2
Wharncliffe Road

Tel: (0115) 9071010

or call into one of the Customer Services offices at either:

Town Hall, Ilkeston or Civic Centre, Long Eaton.

Opening and Closing Times for drop in sessions held at both offices are as follows:

 Ilkeston Town HallLong Eaton Town Hall

10:00 - 17:00

10:00 - 17:00


10:00 - 17:00

10:00 - 17:00


10:00 - 17:00

10:00 - 17:00


10:00 - 17:00

10:00 - 17:00


10:00 - 16:30

10:00 - 16:30

PLEASE NOTE: The office's at Ilkeston and Long Eaton are open to the general public from 08:30am Monday to Friday and both office's will close at 17:00 (16:30 on Friday's), however the last appointment available is from 16:30pm. (16:00 on Friday's).

Please also be advised that we do offer a 30 minute appointment-based drop in session at both offices from 08:30am.

These appointments run as follows:

Weekdays Ilkeston and Long Eaton Office's Appointment based drop in Sessions
Monday 08:30 - 09:00 09:00 - 09:30 09:30 - 10:00
Tuesday 08:30 - 09:00 09:00 - 09:30 09:30 - 10:00
Wednesday 08:30 - 09:00 09:00 - 09:30 09:30 - 10:00
Thursday 08:30 - 09:00 09:00 - 09:30 09:30 - 10:00
Friday 08:30 - 09:00 09:00 - 09:30 09:30 - 10:00

 These drop-in appointments can be book by calling the Housing Benefit Office on 0115 9071010, the Customer Contact Centre on 0115 9072244 or by emailing the Housing Benefit Department at

Erewash Borough Council

Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
0115 907 2244
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