Feedback form
Our online services are available 24 hours a day, seven days a week and are the best way to make requests, reports and payments.
Make a Payment
Online Forms – Available 24/7 , including report a missed bin, a change of address, sign up to our Garden Waste service
Report issues such as fly tipping on Fix My Street
View your Bin Collection Day
Access your account
To Find or Comment on a Planning Application
Apply for Planning permission
Ilkeston and Long Eaton Town Halls
Ilkeston Town Hall – open from 10am until 12pm on a Monday, Tuesday, Thursday and on a Friday. The reception at Ilkeston Town Hall is closed on a Wednesday.
Long Eaton Town Hall – open from 10am until 12pm on a Monday, Tuesday, Wednesday and on a Friday. The reception at Long Eaton Town Hall is closed on a Thursday.
You can contact us by using one of our on-line forms through your My Erewash account.
Town Hall Addresses:
Ilkeston Town Hall
Town Hall
Wharncliffe Road
Ilkeston
Derbyshire
View Ilkeston Town Hall on Google maps
Long Eaton Town Hall
Town Hall
Derby Road
Long Eaton
Derbyshire
NG10 1HU
View Long Eaton Town Hall on Google maps
All mail/correspondence should be sent to the Ilkeston Town Hall address.
By Phone:
If you cannot find the information you need online, you can contact customer services by calling 0115 907 2244. Please note that your calls may be recorded for training and monitoring purposes. Our contact centre is open;
• Monday to Thursday 8:30am to 5pm
• Friday 8:30am to 4:30pm
Call Council Tax on 0115 9071000 if you have an urgent query about payment.
Call 0115 9071010 if you have a query about Housing Benefit or a Council Tax Support claim.
Other Services
For enquiries relating to street lighting, education, road maintenance, and libraries, please contact Derbyshire County Council.