How to pay your council tax

Council Tax bills are issued at the start of each financial year and are normally payable over 10 months. You can apply to pay your Council Tax by weekly, fortnightly or half-yearly instalments. You can request to pay over 12 instalments (April-March). Please contact us if you would like to pay over 12 instalments, rather than the statutory 10 instalments.

Direct Debit

Direct Debit is a simple, safe and convenient way to pay your Council Tax bill, with almost 70% of Council Tax payers now opting to pay by this method.  After it has been set up, you do not need to either cancel it each year, or set it up again, as the instalments are recalculated automatically by us for each financial year.  You will always be given plenty of notice of the dates and the amounts due, before they are collected from your Bank.

Paying by Direct Debit will give you peace of mind as you are protected by the Direct Debit Guarantee. It is very easy to set-up and means you will always be sure to pay the correct amount at the correct time. You also have the choice of three payment dates of the 1st, 15th or 25th of the month to cater for your personal financial situation.

You can complete the Council Tax Direct Debit Form on your My Erewash account.  The Direct Debit Form can also be used to amend an existing Direct Debit.


You do not need a My Erewash account just to make a payment. You can pay online with a debit or credit card via our Online Payments website.

Debit or Credit Card by Telephone

You can pay by phone on our automated Card Payment Line 0115 9072222. This service is available 24 hours a day, 365 days a year.

Difficulty paying?

Make sure that you are up to date with your Council Tax. At Erewash Borough Council, we are committed to supporting our customers who experience money worries.
If you are having difficulty paying your bills, help and advice is available from:

Money and Pension Service

Go to the Money and Pension Service website

Whilst we are doing all we can to help our customers, we recognise there may be other debts that you need help and advice with. We have therefore partnered with The Money Adviser Network who offer free advice backed by the Money Advice Service. The advisers behind the network offer independent and impartial money and debt advice over the phone or online.
You can refer yourself if you are worried about debts or have missed payments? There is free, confidential, and independent debt advice available. The government sponsored MoneyHelper can direct you to a qualified and regulated debt adviser straight away by telephone or you can get support online via the moneyhelper website.


StepChange website

StepChange Debt Charity is a registered charity that offers free, private, debt advice and help.

Phone: 0800 138 1111

Monday - Friday from 8.00am - 8.00pm

Saturday from 8.00am - 4.00pm

The Money Advice Service

The Money Advice Service website

Call for free and impartial money advice.

Phone: 0800 138 7777

Monday - Friday from 8.00am - 8.00pm

Saturday from 9.00am - 1.00pm

National Debt Line

National Debt Line website

Phone: 0808 808 4000

Citizen's Advice

Citizen Advice Derbyshire Districts

Your local bureau can help with a range of issues. These include debt problems and advice if you are facing redundancy. More information can be found on the citizens advice page.
Phone: 0808 278 7954
Monday - Friday from 9.00am - 4.00pm

Christians against Poverty (CAP)

Christians against Poverty

Please apply online to contact CAP about getting free debt help, find out more about CAP Debt Help or use their postcode search to see if you’re in an eligible area. You can also browse their other services for help with budgeting or finding work

More information is also available on the GOV.UK website:

You can manage your Council Tax account online. Sign up for a MyErewash account at where you can submit requests, complete application forms and request help, advice and support from our staff.

Better Ways to Pay

Although our safe and easy-to-use direct debit is the preferred method of payment for over 70% of our residents, the Council understands that some residents prefer to pay in person.

To make this easier for you and to help you beat the queues, your Council Tax bill will now feature a printed barcode so in addition to Direct Debit and the other existing methods of payment you can now pay your Council Tax anywhere you see a Post Office or Paypoint sign

This offers our residents far greater choice and flexibility as most Paypoint outlets are open in the evenings and at weekends, whilst some Post Offices remain open on Saturday mornings.

How do I pay?

Simply present your barcoded bill at any Post Office or Paypoint outlet along with your payment. You can pay by cash at any PayPoint outlet and by cash, cheque or debit card at any Post Office.

If you have previously used a plastic payment card to pay at the Post Office please note that these cards are no longer valid. You can continue to pay at the Post Office as long as you present your barcoded bill along with your payment.

Further information regarding alternative payment methods including our safe and convenient Direct Debit scheme is shown on the reverse of your Bill.

To find your nearest paypoint or post office, please follow the links below:

Standing order

If you wish to arrange your own Standing Order please contact your bank. You must supply your reference number and the following details:

Sort code: 30-96-18

Bank Account number: 01226906.

Over the Counter (by cash, cheque, debit or credit card)

The Council has two payment counters, one at the Town Hall, Ilkeston, and one at the Town Hall, Long Eaton.  Click on the following link for more details:

Contact the Council

Enforcement Agents (Bailiffs)

If your account has been passed to the Enforcement Agents, you can make an online payment by visiting their website:

The contact details for the Enforcement Agents are

  • Marston Recovery  Call 0333 320 1822. 24-hour automated payment line 0333 320 1100.
  • Penham Excel Ltd  Call 033 000 20705.  24-hour automated payment line 0844 30402700
  • Empira Ltd Call 01925 984020.  24-hour automated payment line 01925 984108

Council Tax Support

To claim Council Tax Support register for a My Erewash account and complete your Council Tax Support claim form on-line.