Taxi Drivers warned over refusals

Having received several complaints from residents and responsible members of the taxi trade that some drivers have refused short distance fares, the council’s licensing team are reminding drivers that it is an offence to refuse fares without an acceptable reason.

The council's licensing team are working alongside the taxi trade to tackle the issue and would urge residents to get in touch if they are refused a fare – giving the name of the taxi company and the plate number, which can be found on the front and back of the vehicle.

Councillor Barbara Harrison, Erewash Borough Council’s Lead Member for Environment, says:

“The vast majority of the taxi trade operate legally and responsibly to provide an essential service to the general public and we know they share our concern about those drivers who, illegally, try to ‘cherry pick’ their fares. I can assure the taxi trade and residents that we are taking this problem seriously and we will prosecute any drivers found to be refusing short distance fares.”

The council’s licensing team will undertake test purchase exercises if the problem continues in a bid to identify any drivers who break the law in this way. Any drivers prosecuted for this offence would face a £500 fine and the council will review their licence.

Residents can report any problems to the licensing team on 0115 907 3120 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Find us on Facebook

Follow us on Twitter

General Enquiries

Erewash Borough Council
Town Hall
Wharncliffe Road

Tel: 0115 907 2244

Contact Us Form