Council housing repairs

How do I report a repair?

We have transferred our housing to Three Valleys Housing (opens in a new window).

How can I help staff?

When reporting a repair Three Valleys Housing will need:

Your name and address
A contact telephone number
Access details to enable the repair to be inspected or carried out
A good description of what is wrong
Any special circumstances you have
Please note that we will not inspect or carry out work if there is only a child in the property.

When will my repair be carried out?

You can refer to your Tenants Handbook for more information about the repair priorities.

Emergency repairs - within 24 hours. Repairs that need to be done to prevent danger or extensive damage to the property
Urgent Repairs - within seven calendar days
Routine Repair - within one calendar month.

Which repairs am I responsible for?

In general as a tenant you are responsible for keeping the property clean and in a reasonable decorative order and for any repairs for which we are not responsible.

For a full list of these repairs please refer to your Tenants Handbook.

Which repairs are Three Valleys Housing responsible for?

The company is responsible for:

The structure and the exterior of the building
The fittings inside your home that we have installed including:
- sinks
- baths
- toilet
- basin and associated pipework
- boilers
- radiators
- electrical wiring
- sockets
- switches
- internal joinery
- internal walls
- floors and ceilings
Shared entrances, halls, stairways, lifts, passageways and any other common parts to flats.

How do I complain about the repairs service?

Three Valleys Housing Limited - 0800 389 8083
Housing Repairs - Freephone 0800 389 8083
Emergency - Outside Normal Hours 0844 770 3501.

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