My Erewash FAQs

What do I need to do create an account?

You'll need your own personal email address and a valid postcode. If you don't have an email address this Which? Guide explains how to create an email account.  If you need any further assistance you can come into one of our Town Halls and a member of staff will help you. This service is currently affected by coronavirus restrictions, please contact us for further advice on setting up an email address.

Once you've set up your email account, you'll be able to create and activate your My Erewash account.

What does Erewash Borough Council do with my personal data?

We collect personal data that you provide to us when you register for an online account, by registering with us online either in relation to your account or a specific service you consent that Erewash Borough Council may process the personal data that we collect from you in accordance with this privacy notice.

In general, we will hold your personal data for the purpose of maintaining and operating your account or registration and will use your personal information:

  • For the purpose, you provided the information for.
  • To verify your entitlement to access the services you have requested such as verification of your residence in the borough.
  • Where you give specific consent to allow us to be able to communicate and provide information about services appropriate to your needs.

We will retain your information for the period necessary to fulfill the relevant purpose for which it is held and we will also retain any external verification so long as it remains accurate, based on the information you provide. This will allow us to reuse that information when you register for additional services

Please read the council's full Privacy Notice.

How do I create an account?

Creating an account is easy and takes a couple of minutes. All you need is to follow these simple steps:

  • Register
  • Enter your personal details (including a valid postcode) and set a password
  • Click 'Submit'
  • You'll receive an email to activate your account – click the link in the email (this will expire after 24 hours)
  • Your account is now activated
  • Sign in using your email address and the password you created during the registration process
  • Alternatively, you could use an existing social media account such as Facebook or Google to authenticate yourself (we will not have access to any of your personal information).

Information for Landlords/Support Workers

Landlords/Support Workers can help their tenants or clients create an online account but MUST NOT create an account without the tenant's/client's knowledge.  The account must be created with the tenant's/client's own personal email address as we will communicate directly with them via their account and email prompts will be sent.  Landlords should then liaise directly with their tenant and should not log into the tenant's account as this would be a breach of Data Protection regulations.


A Landlord Portal is now available where you can tell us of any changes to your/your tenants circumstances, see latest payment schedules etc

Personalised information for Council Tax (current/live accounts only)

If you're a resident of Erewash Borough Council, you can link your Council Tax account to your account to view personalised information. You must have your council tax account reference number and your account must be 'live'.  Just click on ‘Register’ and complete the required information.

  • Click on the Council Tax option in ‘Get answers fast’
  • Enter your surname, account number (this can be found on your bill and begins 200*), house number and postcode
  • Click on Link account
  • You are now registered to view information about payments made or due, balance, method of payment.

Personalised information for Benefits (current/live claims only)

If you're a resident of Erewash Borough Council, you can link your Benefit claim to your account to view personalised information. You must have your benefit claim reference and your claim must be 'live'.  Just click on ‘Register’ and complete the required information.

  • Click on the Benefits option in ‘Get answers fast’
  • Enter your surname, house number, postcode, claim reference (this can be found on any benefit letters) and National Insurance number
  • Click on Personalise

You are now registered to view your weekly award, how your award has been calculated, when your next payment is due and the balance of any overpayments.

Do I need to live within the borough to have a My Erewash Account?

No, you don't have to live in the area. If you live outside the borough you can still create a My Erewash account. This may be useful if you own another property in our area.

What if I don’t get an email to activate my online account?

If you don't receive an email to allow you to activate your account, check that the email hasn't gone directly into your 'junk' or 'spam' folder. If not, click on 'Sign In' and enter the email address and password used to register. You'll get an error message, however, this will prompt another activation email to be sent. If you still do not receive the activation email then please contact us.

Please bear in mind that you only have 24 hours to activate your account, the link will expire after this time and you will have to follow these instructions to generate another link.

I am having trouble signing in to My Erewash account

To sign in you will need to use the email address and password that you entered when you created your account.

Before signing in for the first time you must activate your account by clicking on the link in the email that we sent you when you first created your account.

I have forgotten my My Erewash account password

Go to the My Erewash sign in screen and click on ‘Forgot Password’. You'll receive an email from This email address is being protected from spambots. You need JavaScript enabled to view it., containing a link to change your password.

Can I set up an account on behalf of a relative/friend that I support and help?

Yes, with their permission. In order to link their accounts, you'll need to have their Council Tax account number and/or benefit claim reference. Please note, we'll be unable to supply that information to you without written consent.

I can’t register my Benefit claim on My Erewash account

A benefit claim has to be in payment to be able to be registered. If you have applied for Housing Benefit or Council Tax Support through your account then you can view the progress in ‘track my requests’. You'll receive a confirmation email when your claim has been assessed and will then be able to link your claim.

I can’t register my Council Tax account on My Erewash account

Your Council Tax account needs to be live and open for you to be able to register. For security purposes, you are unable to register an account that has been closed. If you have recently moved and submitted a Change of Address form through your account, you can view the progress in ‘track my requests’.