Steps for tenants and landlords to take to minimise avoidable homelessness

Step One

Talk to your landlord or letting agent about your financial position and see if they will accept a reduced rent.

Note: The Government have extended the time for evictions and may provide further protections after June. Rent still needs to be paid and arrears made up but your landlord may be able to help.

Landlords that want support and have questions can approach CallB4UServe hosted by Derby City Council to support landlords with queries. Email or call 01332 641408.

Step Two

If you are concerned about your financial position and think that this could put your tenancy at risk then please seek advice from the following organisations.

Citizens Advice line, Derbyshire Districts: Call 0300 456 8390. Amber Valley, Derbyshire Dales and Erewash.

Derbyshire Welfare Rights, 01629 531535 from 11am to 4pm on Monday, Tuesday, Thursday and Friday

Money Advisory Service.

Step Three

If you really think that your tenancy is at risk then please contact Derbyshire Law Centre who offer free housing advice for Derbyshire residents and employ a tenancy support officer.

Derbyshire Law Centre are available to take calls Monday to Friday from 9.30am to 4.30pm on:
Telephone: 01246 550674
Freephone: 0800 707 6990
SMS/Text: 07781482826
Text Box: 018001 01246 550674
Alternatively you can email:

Step Four

If you think you will become homeless in the next 56 days and have looked at other options in stage 1 to 3 and your tenancy is still at risk then please contact the council. Please do not leave this until the last minute. The more time the officers have the more options the council will have to help you. Email or call 0115 907 2244.

Erewash Borough Council

Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
0115 907 2244
DC Employer