How to pay your Council Tax
Council Tax bills are issued at the start of each financial year and are normally payable over 10 months. You can apply to pay your Council Tax by weekly, fortnightly or half-yearly instalments. You can request to pay over 12 instalments (April-March). Please contact us if you would like to pay over 12 instalments, rather than the statutory 10 instalments.
We introduced "Better Ways To Pay" at PayPoint outlets and Post Offices. Details of this payment system is explained below.
Direct Debit is a simple, safe and convenient way to pay your Council Tax bill, with almost 70% of Council Tax payers now opting to pay by this method. After it has been set up, you do not need to either cancel it each year, or set it up again, as the instalments are recalculated automatically by us for each financial year. You will always be given plenty of notice of the dates and the amounts due, before they are collected from your Bank.
Paying by Direct Debit will give you peace of mind as you are protected by the Direct Debit Guarantee. It is very easy to set-up and means you will always be sure to pay the correct amount at the correct time. You also have the choice of three payment dates of the 1st, 15th or 25th of the month to cater for your personal financial situation.
You can complete the Council Tax Direct Debit Form through an online account. Clicking this form link will take you to the Register/Sign in page.
The Direct Debit Form can also be used to amend an existing Direct Debit.
You do not need a "My Erewash" account just to make a payment. You can pay online with a debit or credit card by clicking on the following link:
Debit or Credit Card by Telephone
You can pay by phone on our automated Card Payment Line: 0115 9072222. This service is available 24 hours a day, 365 days a year.
Better ways to Pay
Although our safe and easy-to-use direct debit is the preferred method of payment for over 70% of our residents, the Council understands that some residents prefer to pay in person.
To make this easier for you and to help you beat the queues, your Council Tax bill will now feature a printed barcode so in addition to Direct Debit and the other existing methods of payment you can now pay your Council Tax anywhere you see a post office or paypoint sign
This offers our residents far greater choice and flexibility as most Paypoint outlets are open in the evenings and at weekends, whilst some Post Offices remain open on Saturday mornings.
How do I pay?
Simply present your barcoded bill at any Post Office or Paypoint outlet along with your payment. You can pay by cash at any PayPoint outlet and by cash, cheque or debit card at any Post Office.
If you have previously used a plastic payment card to pay at the Post Office please note that these cards are no longer valid. You can continue to pay at the Post Office as long as you present your barcoded bill along with your payment.
Further information regarding alternative payment methods including our safe and convenient Direct Debit scheme is shown on the reverse of your Bill.
To find your nearest paypoint or post office, please follow the links below:
If you wish to arrange your own Standing Order please contact your bank. You must supply your reference number and the following details:
Sort code: 30-96-18
Bank Account number: 01226906.
Over the Counter (by cash, cheque, debit or credit card)
The Council has two payment counters, one at the Town Hall, Ilkeston, and one at the Town Hall, Long Eaton.
Bring your bill along with your payment and it will be receipted.
Office hours are 8.30am to 5.00pm, Monday to Thursday and 8.30am to 4.30pm on Fridays.
Enforcement Agents (Bailiffs)
If your account has been passed to the Enforcement Agents, you can make an online payment by visiting their website:
Rossendales Ltd Call 0333 320 2155 or Payment Line 0300 446 0533.
Penham Excel Ltd Call 0844 8710217.
Council Tax Support
To claim Council Tax Support, register for a My Erewash account and complete your Council Tax Support claim form on-line.