Business Rates/Account Enquiries

Coronavirus (COVID-19)

The chancellor has increased support for businesses and workers. As soon as more details are received and the guidance is published by Central Government, we will provide further information and an online application form will be made available.

In response to COVID-19 (Coronavirus), the Government announced that it would provide additional business rate support to businesses. We were made aware of the temporary measures after the Annual Bills had already been posted. Updates and guidance from Central Government has been received on a regular basis.

The temporary measures were introduced and all Ratepayers who already had a direct debit set up were automatically paid the grant.

Businesses that were eligible for the grant have been paid the £10,000 or £25,000 payment. The grant is not a loan and does not need to be paid back. This scheme closed on 28 August 2020 and grant payments of over £21 million have been paid.

National Non-Domestic Rates (NNDR)

National Non-Domestic Rates (NNDR), or Business Rates, are collected by local authorities and the income raised goes towards the cost of local services.   

Please use the links for further information.

Business Rates - Let us know you've moved in/out

If you are either moving into or moving out of a property in our area, please complete the following online form:

Apply for a Refund

If you have received a demand notice that has a credit balance, please complete the following online form:

If you have any queries regarding your bill, have not yet received it or want to discuss a payment arrangement please contact the Revenues Section.

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

What is the Rateable Value of the property?

Apart from properties that are exempt from Business Rates, each non-domestic property has a rateable value which is set by the valuation officers of the Valuation Office Agency (VOA), an agency of Her Majesty’s Revenue and Customs. They draw up and maintain a full list of all rateable values, available on their website.

The rateable value of your property is shown on the front of your bill. This broadly represents the yearly rent the property could have been let for, on the open market, on a particular date. For the revaluation that came into effect on 1st April 2017, this date was set as 1st April 2015.

The VOA may alter the value if circumstances change. The ratepayer (and certain others who have an interest in the property) can also appeal against the value shown in the list if they believe it is wrong. Further information about the grounds on which appeals may be made and the process for doing so can be found on the VOA website or from your local valuation office.

Postal enquiries may be sent to:

Janet Alexander BA MRICS MCMI
Valuation Officer
Non-domestic Rates East
Valuation Office Agency
Rosebery Court
Central Avenue
St Andrews Business Park
NR7 0HS 

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

The main switchboard number to be used for the VOA is 03000 501 501.

Revaluation 2017

The VOA compiled the latest Rating List with effect from 1 April 2017.  You can go online to review your rateable value.

Business Rates are charged on most commercial buildings, such as shops, offices, pubs, warehouses and factories.  However, the property does not have to be used as a business - if it is used for purposes which are not domestic, it is likely to be rateable.  We will send you a Business Rates bill every year.

The VOA sets the rateable value of business premises by using property details such as rental information.  We use the rateable value and the Business Rates multiplier (set by central government) to calculate your Business Rates bill.   A property's rateable value is an assessment of the annual rent the property would rent for if it were available to let on the open market at a fixed valuation date.  From 1 April 2017, the rateable values are now based on the valuation date of 1 April 2015. 

The VOA regularly reassesses and updates the rateable values of all business properties, by means of a revaluation. This is done to maintain fairness in the system by redistributing the total amount payable in Business Rates, reflecting changes in the property market. A revaluation does not raise extra revenue overall. 

Information on the 2017 revaluation, rateable values, and Business Rates.

Further information regarding other changes to Business Rates that came into force after April 2017 is available on the Reductions page of our website.

Rating Advisers

Ratepayers do not have to be represented in discussions about their rateable value or their rates bill.

Appeals against rateable values can be made free of charge. However, ratepayers who do wish to be represented should be aware that members of the Royal Institution of Chartered Surveyors and the Institute of Revenues Rating and Valuation are qualified and are regulated by rules of professional conduct designed to protect the public from misconduct. Before you employ a rating adviser, you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. Take great care and, if necessary, seek further advice before entering into any contract.

Business Rates Reduction Scams Warning

Erewash Borough Council are warning local businesses to be aware of 'reduction' firms who are conning local businesses. In exchange for large fees, businesses are led to believe they will get their Business Rates reduced on appeal.

When the new rates are applied to business premises, we get complaints about rogue firms who deliberately target businesses whose rates have increased. They may charge fees of up to 45% commission to make an appeal against the revaluation.

Our advice to businesses is to say no to firms who cold call offering to initiate a rating appeal. Their contracts are often carefully worded and don't match up to a verbal promise the salesperson may make. Once you've signed a contract, you will normally have no automatic right to cancel.  Get advice from the local Valuation Office before you agree to anything. 
Our advice is for businesses to be very cautious of claims from companies that say they can secure big reductions in Business Rates. Ask for written confirmation of such claims and if the company refuses, stay well clear.

Always be suspicious if asked to pay large sums of money up front, especially for something that you can actually instigate yourself. 

Freedom Of Information - Business Rates Credits

Please note that Erewash Borough Council no longer publishes information about Business Rates accounts that currently have credit balances.

Information in respect of credit balances is considered exempt under section 31(1)(a) of the Freedom of Information Act 2000 (prevention or detection of crime). 

Following the decision of the Information Commission in respect of a request made to Wandsworth Council for credit balances, we believe that its disclosure could result in fraudulent refund claims being made and there are also additional costs that such fraud places on the public purse.

There is a public interest in ensuring the transparency and efficiency of Council business, however, there is considered to be very limited wider public interest.  Accordingly, the Council feels that the public interest in disclosing the information requested is outweighed by the public interest in preventing the risk of fraudulent claims being made.