Report a Repair for a Housing Association Home
The Council has transferred its housing to Emh Homes. Report a repair on its website Emh Homes or call 0300 123 6000 - If you call outside Emh Homes' regular opening hours, you will be directed to their out-of-hours' service.
When reporting a repair Emh Homes will need:
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Your name and address
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A contact telephone number
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Access details to enable the repair to be inspected or carried out
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A clear description of what is wrong
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Any special circumstances you have
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Please note that no inspection or work will be carried out if there is only a child in the property.
When will my repair be carried out?
You can refer to your Tenants' Handbook for more information about the repair priorities.
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Emergency repairs - within 24 hours. Repairs that need to be carried out to prevent danger or extensive damage to the property
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Routine repair - within one calendar month.
Which repairs am I responsible for?
In general as a tenant you are responsible for keeping the property clean, in reasonable decorative order and for any repairs for which your landlord is not responsible. For a full list of these repairs please refer to your Tenants' Handbook.
Which repairs are EMH Homes responsible for?
The company is responsible for:
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The structure and the exterior of the building
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The fittings inside your home that your landlord has installed including:
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sinks
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baths
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toilet
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basin and associated pipework
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boilers
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radiators
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electrical wiring
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sockets
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switches
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internal joinery
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internal walls
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floors and ceilings
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Shared entrances, halls, stairways, lifts, passageways and any other common parts to flats.
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