Comments, compliments and complaints
Erewash Borough Council welcomes feedback from its customers. Should you wish to make a general enquiry, have any comments or compliments about how we provide our services, or ideas as to how they might be developed in the future, please let us know.
Ilkeston Town Hall
We know that not everything we do makes people happy but not all feedback can be viewed as a complaint. Here are a few examples of what might, or might not be a complaint:
What is a complaint?
What is not a complaint?
|You are unhappy with the way a policy is carried out||You are unhappy with the council’s policy itself or their application of a rule of law|
|Failure to implement a decision or carry out a duty that we should||You are waiting for the outcome of an appeal to a Council Committee, or an independent appeal hearing, such as a Benefits Appeal, Planning Appeal or a court case.|
|You are not happy with how a member of staff treated you||A member of staff was following the procedure set out in a council policy|
|Failure to provide a service or the provision of a poor service||You are not happy about the administration of a statutory duty|
|You have been discriminated against|
|Failure to consider all the relevant facts when making a decision||You have not provided all the information requested, which affected our decision.|