My Erewash

MyErewash

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Report a Missed Bin

Please note: Brown bins will only be collected if they have garden waste in them.

Do not report that your bin has been missed until after 2pm on the date of collection, in case the crew return. You have until 24 hours after the day of collection to report a missed bin.  We do try to return within 2 working days of you reporting your bin has been missed.  If we have not collected your bin after the third day, please contact us for an update.

Before completing this form please note that the crews who collect the waste in your area record the details of why bins are not collected.

If they have recorded that your bin was:

  • not presented for 7 am
  • not presented at the edge of the property closest to the collection point
  • too heavy for the lifting mechanism on the freighter
  • contaminated by something that should not have been in the bin
  • compacted so that gravity did not allow the contents to empty when placed on the lifts.

We will not return to empty the bin.

In the case of a heavy bin, items need to be removed and presented for the next collection as side waste cannot be taken.

In the case of a contaminated bin, the items need to be removed and disposed of properly and the bin placed out for the next collection.

In the case of a compacted bin, items need to be loosened and the bin presented for the next collection.

To report a missed bin, please use the form below:

Report a Missed Bin
What colour bin are you reporting has been missed? (*)
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What day do your collections normally take place?* (*)
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*If you are reporting the bin has been missed more than 24 hours (one working day) after the collection date we will not return. If your bin collection day falls on a Friday, you have until 5pm Monday to report it.
Where do you present your bin on collection day? (e.g.front of house, name of street if different) (*)
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Your bin should be presented at the edge of your property where it joins the footpath or road, closest to where the refuse vehicle passes.
Do you have extra bins of the same colour due to the number of people resident? (*)

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Comments/notes
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Your name (*)
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Your address (*)
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Contact phone number (*)
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Contact email address (*)
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Anti Spam Capcha (*) Anti Spam Capcha
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