Consumer advice and protection

The links on this page take you to the website of the Office of Fair Trading.

The Office of Fair Trading is a government department which publishes information for consumers on a wide range of consumer issues including:

• Before you buy
• Your rights when shopping
• Buying and selling your home
• Cars
• Funerals
• Holidays
• Holiday Clubs
• Money and credit
• Pawnbroking
• Your rights when shopping from home
• Online shopping
• Buying a PC
• Misleading Adverts
• Extended warranties
• Unfair terms in contracts
• Private Dentistry

Do you feel like you have been victim of a scam?

Let Trading Standards know.

The Citizen's Advice Bureau website of the contains advice on wide range of issues including consumer issues, health, housing, benefits and immigration.

This is available in English, Welsh, Bengali, Punjabi, Gujarati, Urdu and Chinese.

Contacts

• The Office of Fair Trading (opens in a new window)

• Citizens Advice Bureau (opens in a new window) - provides free and confidential advice through local bureaux.

Local Office:

62 South Street
Ilkeston
Derbyshire
DE7 5QJ

Tel: 0870 121 2028

Opening Times:

Monday 9.15am to 1pm
Thursday 9.15am to 1pm
Friday 9.15am to 1pm

For more information visit the Derbyshire County Council website:

• Derbyshire County Council - Trading Standards (opens in a new window)