Rateable Value

Apart from properties that are exempt from Business Rates, each non-domestic property has a rateable value which is set by the valuation officers of the Valuation Office Agency (VOA), an agency of Her Majesty’s Revenue and Customs.

They draw up and maintain a full list of all rateable values, available on their website at www.voa.gov.uk (opens in a new window). The rateable value of your property is shown on the front of your bill. This broadly represents the yearly rent the property could have been let for on the open market on a particular date. For the revaluation that came into effect on 1st April 2010, this date was set as 1st April 2008.

The valuation officer may alter the value if circumstances change. The ratepayer (and certain others who have an interest in the property) can also appeal against the value shown in the list if they believe it is wrong. Further information about the grounds on which appeals may be made and the process for doing so can be found on the VOA website or from your local valuation office.

Postal enquiries may be sent to:

Janet Alexander BA MRICS MCMI

Valuation Officer

Non-domestic Rates East

Valuation Office Agency

Rosebery Court

Central Avenue

St Andrews Business Park

Norwich

NR7 0HS

E-mail:ratingeast@voa.gsi.gov.uk

The main switchboard number to be used for the VOA is 03000 501 501.