Contacts, consultation and feedback

We have put all our contact details in one place to help you.

Online services

PRIDE-LINE - Our PRIDE in Erewash campaign has launched a new confidential 24-hour hotline which gives residents the power to tackle environmental crime (fly tipping, littering, abandoned vehicles and graffiti) in their local area.
Report environmental crime - prideline@erewash.gov.uk

General contact details

Telephone: 0845 907 2244
email: enquiries@erewash.gov.uk

Document Exchange address: DX number 10318
Minicom: 0115 931 6056 (for hearing impaired people - available during normal opening hours).
PRIDE-line: 0115 8508383 (24 hours confidential hot line)

Customers wishing to make payments by telephone can call the IVR on 0800 783 9020.

Out of hours emergency number please ring 0845 907 2244. An answerphone facility operates outside of normal working hours.

Website Help, Guidance and Advice
Contact Us - Translation Information

Telephone contact centre opening hours:

8.30am to 8pm Monday to Friday
9.30am to 4pm Saturday

Reception opening hours:

8.30am to 5pm Monday to Thursday
8.30am to 4pm Fridays

Cashiers and Revenues/Benefits

9am to 4.30pm Monday to Friday

Here are the postal addresses of our two main centres

Long Eaton Town Hall
Derby Road
Long Eaton
Derbyshire
NG10 1HU

View Location Map of Long Eaton Town Hall (opens in a new window).

Ilkeston Town Hall
Wharncliffe Road
Ilkeston
Derbyshire
DE7 5RP

View Location Map of Ilkeston Town Hall (opens in a new window).

We also operates from:

Merlin House
Merlin Way
Ilkeston
Derbyshire
DE7 4RA

Public access to this office is for taxi testing and burial records and these are by appointment only.

View Location Map of Merlin House, Ilkeston (opens in a new window).

Sporting and leisure facilities

We also have sporting and leisure facilities and offer five quality leisure centres, Erewash Museum, Pewit Golf Course, 260 hectares of urban parks and open spaces, and over 1000 allotments.

Feedback

We are always looking at ways of improving our services and your views give us valuable information about them, and how they are provided. Customer care is very important and we will listen carefully to all your comments.