External services

Planning Services Online (External Site)

Different ways to make a complaint

You can complain or comment by:

phone - for numbers, or minicom 0115 9316056
email
in person - call in at one of our main offices (see council contacts for details)
in writing - download and print a copy of our 'Comments Compliments and Complaints…tell us what you think – Submission Form ' and return it to any of the council’s offices
by eform - complete and send the online form Comments Compliments and Complaints…making your point (opens in a new window). This will automatically forward your comment, compliment or complaint to us
or send us a letter for details.

All information we receive will be logged and you will receive confirmation and be allocated a unique reference number before we formally reply. The Three-Stage Complaints Procedure provides details of the process.

Different ways to make a complaint

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