Our Objectives

In service delivery and customer care we will work to ensure that:

• people using, or seeking to use our services are treated fairly, equitably and with dignity
• we consult with people about the planning and delivery of our services and take account of the specific needs of those groups who may experience discrimination or be disadvantaged
• services are flexible and responsive to specific and special needs of those who may be disadvantaged
• public service venues are accessible to those with physical and/or sensory disabilities
• where we enter into contracts or tender for the provision of goods or services we require compliance with equalities legislation and good practice, as far as the law allows us to
• information about services is accessible and, where necessary, targeted to those who may otherwise experience difficulties in accessing information or services.
  procedures for dealing with com-plaints of discrimination or harassment are clear and well communicated to ser-vice users.