"You said...we did"
Space, and issues of confidentiality do not permit us to publish our detailed responses to all the "Comments, Compliments, Complaints" feedback we receive. However, we feel it is important to highlight some of the key issues the public have raised with us, particularly where these have resulted in changes in the way in which we deliver our services.
In addition to responding to each item of feedback as it is received, we also undertake routine monitoring of all feedback received each month. We also record and report key issues and actions to the Council every three months, through both our senior management team and our Service Effectiveness Scrutiny Committee.
Overall numbers of CCC's received in the period January - March 2008
| Month |
Comments |
Compliments |
Complaints |
Total |
| January |
75 |
21 |
121 |
217 |
| February |
26 |
30 |
92 |
148 |
| March |
37 |
23 |
94 |
154 |
| Total |
138 |
74 |
307 |
519 |
Trend
Further detailed information on the volumes, types of feedback and analysis by service area may be viewed here
You said...We did
| You said... |
We did! |
When you said it |
| Take more action on people dropping litter. |
Over 100 Fixed Penalty Notices issued in 2006/7 |
Citizens Panel November 2005 |
| Take more action on fast food litter. |
Council supported national “Food on the Go” initiative over 70 fast food outlets signed up in Ilkeston and Long Eaton town centres. |
Citizens Panel November 2005.
Citizen’s Panel December 2007. |
| Increase the number of litter bins. |
£10,000 grant used to buy “Node” recycling litter bins for use in town centres. |
Citizens Panel November 2005
Neighbourhood Services Focus Groups February /October 2006 |
| Improve the Standard of Street Cleanliness |
Indicator for percentage of streets in unacceptable state improved from 24% to under 10%. |
Citizens Panel November 2005.
From Council Complaints System.
Citizen’s Panel December 2007. |
| Increase the amount of street sweeping. |
Council invested in additional Mechanical Street Cleansing Machine |
Citizens Panel November 2005.
From Council Complaints System. |
| Reduce the amount of weeds and leaves. |
Council invested in additional Mechanical Foot Path Cleansing Machine |
Citizens Panel November 2005.
From Council Complaints System. |
| Take more action on dog fouling. |
Additional Neighbourhood Warden to be recruited in April 2008. Specialist Wardens to be trained. |
Citizens Panel November 2005
Neighbourhood Services Forum January 2007.
From Council Complaints System.
Citizen’s Panel December 2007. |
| Provide more information (using view point) |
Special four page supplement produced in view point summer 2007 |
Neighbourhood Services Focus Group February 2006 |
| Increase Civic Pride in Young People. |
Pride in Erewash scheme piloted then adopted. |
Neighbourhood Services Focus Group February 2006 |
| Increase the number of waste collections at Christmas. |
Additional collections provided for waste and recycling at Christmas. |
Neighbourhood Services Focus Group February 2006 |
| Introduce dedicated hotline for reporting litter and fly tipping. |
“Pride Line” introduced for confidential reporting of environmental crimes.
0115 8508383
|
Neighbourhood Services Focus Group February 2006 |
| Offer a choice of containers for recycling. |
From May 2008, Wheeled Bin to be offered as a chargeable option for residents. |
Neighbourhood Services Focus Groups February /October 2006.
From Council Complaints System.
Citizen’s Panel December 2007. |
| Publicise when fines issued. |
All fines and prosecutions now sent to papers for publication. |
Neighbourhood Services Focus Group October 2006 |
| Improve cleanliness at West Park recycling centre |
Grant money used to provide security fencing and barrier to stop commercial lorries. |
Neighbourhood Services Focus Group February 2006.
From Council Complaints System. |
| Improve Stray Dog Collection Service. |
Additional Neighbourhood Warden to be recruited in April 2008. Specialist Wardens to be trained. |
Neighbourhood Services Focus Group February 2006 |
| Increase the number of Schools involved in recycling. |
50% of local schools now involved in free recycling scheme. |
Neighbourhood Services Forum January 2007 |
| Offenders to be used in clean ups. |
Young offenders now offered option of cleaning up graffiti in lieu of fines.
Young offenders used in Pride in Erewash clean ups. |
Neighbourhood Services Forum January 2007 |
| Introduce more “Blitz” style clean ups |
“Borough Blitz” now annual event. Dozens of community clean ups per year through Pride in Erewash scheme. |
Member/Public consultation questionnaire March 2007 |
| Provide “Butt Pouches” for cigarette ends. |
Distributed through Pride in Erewash. |
Member/Public consultation questionnaire March 2007 |
| Use refuse lorries to promote services. |
Grant money used to fit vehicles with promotional “sidings”. |
Member/Public consultation questionnaire March 2007.
Citizen’s Panel December 2007. |
If you have any further comments or feedback on any of the above matters you can, of course raise these with us through our "Comments, Compliments, Complaints" system.