If you wish to make a complaint there are three potential stages:

Stage 1

First contact by letter, telephone, fax; e-mail, in person or via an elected member. Any service failure or problem will be put right if possible with the minimum delay.

If you are not satisfied then you may take your complaint to Stage 2

Stage 2

Formal investigation – a complaint will be investigated in a structured way and reported back to you. It would be helpful to have the details of your complaint in writing at this stage.

If you are not satisfied then you may take your complaint to Stage 3

Stage 3

Appeal – you can have the matter reviewed if you are not satisfied following the formal investigation.

Stage 3 is the final stage of our council complaints procedure. However, if you are still dissatisfied with the outcome, you will be given details of how to contact the Local Government Ombudsman

We aim to acknowledge all written complaints within 3 days and provide a full response within15 working days (if more detailed investigations are required this may be extended to 28 calendar days).

Full details may be viewed in our Comments, Compliments, Complaints Procedure which is available to download in PDF format.