Comments Compliments Complaints Form

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Comments Compliments Complaints Form

Comments Compliments Complaints - tell us what you think…

This section gives comprehensive details about Erewash Borough Council's comments, compliments and complaints policies and how you can use them. The following pages have been designed to help the public understand the procedure.

How to Complain or Comment about Council Services
What is or isn't a complaint?
Different ways to make a complaint
Our three-stage complaints procedure
"You said...we did" – our key responses to customer feedback

Comments Compliments Complaints submission eform

Fields marked with '*' are required fields.

Name:	*
Address:	*
Postcode:
Email:
Telephone:
I am contacting the council with a:
Which department/service/venue does this relate to?
If "Other" please state:
Please enter your message here:
What action do you think we should take?
Have you contacted us about this before?
If "Yes", who did you contact?
For Office Use Only - Originating Officer
For Office Use Only - Service Area Receiving
For Office Use Only - How Received

Data Protection: This form is not secure. Please don't include any confidential or sensitive information on it. We will treat any other personal information you provide in confidence and under the Data Protection Act 1998. We will hold it and only use it for a legal reason or for the purpose it is given. We will only share information when we have your consent or we need to ask another department or partner to respond to a specific comment or request you have made.

We will keep a record of the sender's Internet Protocol address (which is unique to the sender's computer), the date we received the form, and the content for back-up and archive purposes. We will also use this record to identify senders of any malicious content under the Protection from Harassment Act 1997. We will keep this record for a maximum of three months.

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