On-Line Services
- Request for Service - Use our online contact form to make a general request for any service within the authority, and we'll make sure this gets to the right people.
- Comments, Compliments and Complaints - The more you tell us about your experience of our services, the easier it is for us to improve and change. Please follow the explanatory notes and use the submission form attached.
- Website Feedback - If you see something not working correctly, a missing link or malfunctioning pages, or would just like to recommend a suggestion for the site please let us know.
- PRIDE-LINE - Erewash Borough Council’s PRIDE in Erewash Campaign has launched a new confidential 24-hour hotline which gives residents the power to tackle environmental crime (fly tipping, littering, abandoned vehicles and graffiti) in their local area.
Report environmental crime - prideline@erewash.gov.uk
- Parking Mitigation (for appeals against parking fines)
- Change of Address form
General Contact Details
Email: enquiries@erewash.gov.uk
Telephone: 0845 907 2244
Document Exchange Address : DX number 10318
Minicom: 0115 931 6056 (for hearing impaired people - available during normal opening hours).
PRIDE-line 0115 8508383 (24 Hours Confidential hot line)
Customers wishing to make payments by telephone can call the IVR on 0800 783 9020.
An answerphone facility operates outside of normal working hours.
Out of hours emergency number please ring 0845 907 2244
Website Help, Guidance and Advice
Contact Us - Translation Information
Telephone contact centre opening hours:
- 8:30am - 8:00pm Monday to Friday
- 9:30am - 4:00pm Saturday
Reception opening hours:
- 8:30am - 5.00pm Monday to Thursday
- 8:30am - 4.30pm Fridays
Cashiers and Revenues/Benefits
- 9:00am - 4:30pm Monday to Friday
Here are the postal addresses of our 2 main centres:
Long Eaton Town Hall
Derby Road
Long Eaton
Derbyshire
NG10 1HU
View Location Map of Long Eaton Town Hall.
Ilkeston Town Hall
Wharncliffe Road
Ilkeston
Derbyshire
DE7 5RP
View Location Map of Ilkeston Town Hall.
The Council also operates from:
Merlin House
Merlin Way
Ilkeston
Derbyshire
DE7 4RA
(Public access to this office is for taxi testing and burial records and these are by appointment only)
View Location Map of Merlin House, Ilkeston.
Location of Erewash
Erewash Location Map (160Kb)
Sporting and leisure facilities
We also have sporting and leisure facilities and offer 5 quality leisure centres, Erewash Museum, Pewit Golf Course, 260 hectares of urban parks and open spaces, and over 1000 allotments.
Feedback
We are always looking at ways of improving our services and your views give us valuable information about them, and how they are provided. Customer care is very important and we will listen carefully to all your comments.